Returns
Returns Policy
At United Skid Tracks, we want to make the return process as straightforward as possible. Return eligibility depends on the product, its condition, and the reason for the return. Please review our policy before requesting a return.
Return Authorization Required
All returns must be approved in advance. Items returned without prior authorization may be refused.
Non-Defective Returns
Eligible items must be unused, uninstalled, and in original condition and packaging to qualify for return.
All non-defective return requests must be made within 90 days of delivery.
Returns due to customer error, including but not limited to an incorrect item ordered, an item no longer needed, or the wrong application, are the responsibility of the customer.
The customer is responsible for all applicable return shipping and freight costs when the return is due to customer error.
Important: Discounted Rubber Tracks are excluded from this 90-day return policy.
Discounted Rubber Tracks - AS-IS / FINAL SALE
ALL DISCOUNTED RUBBER TRACKS ARE SOLD AS-IS, FINAL SALE, WITH NO WARRANTY AND NO RETURNS.
Discounted Rubber Tracks may include open-box inventory, customer returns, like-new tracks, never-installed tracks, or previously installed inventory.
Each Discounted Rubber Track is individually listed, and the condition may vary from track to track.
Customers are responsible for reviewing the individual product listing before purchase, including:
- Actual product photographs
- Track condition and description
- Track size and tread pattern
- Machine fitment and compatibility
- Quantity being purchased
No Warranty
Discounted Rubber Tracks are sold AS-IS with NO WARRANTY. They are not covered by the standard United Skid Tracks aftermarket rubber track warranty or the Bridgestone rubber track warranty.
Final Sale - No Returns
All Discounted Rubber Track purchases are FINAL SALE. They are not eligible for returns under the standard 90-day return policy, including tracks described as like-new, open-box, or never installed.
If an incorrect item is shipped or the item received differs from its advertised listing, please contact United Skid Tracks customer service for review.
Condition & Inspection
All authorized returned items are subject to inspection upon receipt. United Skid Tracks reserves the right to deny returns or issue partial refunds for items that:
- Show signs of use, installation, or wear
- Are damaged after delivery
- Are missing components or original packaging
Freight Damage vs. Manufacturer Defect
Freight Damage
Any damage that occurs during transit must be noted with the carrier at the time of delivery.
Failure to document freight damage at delivery may result in denial of the claim. Customers must report freight damage promptly and provide supporting documentation for carrier claims.
Manufacturer Defect
Verified defects in materials or workmanship on products covered by an applicable warranty are eligible for replacement at no additional cost, including shipping, subject to the applicable warranty terms.
Discounted Rubber Tracks are sold without warranty coverage and are excluded from manufacturer-defect warranty replacement.
Defective or Damaged Items
Customers are responsible for inspecting all items upon delivery.
If a defect is identified on a product covered by an applicable warranty, contact us immediately to begin the replacement review process.
Delayed reporting may impact eligibility for replacement.
For Discounted Rubber Tracks, please contact customer service if the item received is incorrect or differs from its advertised listing.
Required Documentation
To process a return, replacement request, or reported order discrepancy, please provide:
- Serial numbers, if applicable
- Clear photographs of the item and issue
Documentation must be submitted to: service@unitedskidtracks.com
Refunds
For approved returns, refunds are processed within 1-3 business days after the returned item is received and inspected .
Refund timing may vary depending on the payment provider.
Discounted Rubber Tracks are final sale and are not eligible for standard return refunds.
Contact Us
For returns, order discrepancies, or questions about our policy, please contact our team.
Email: service@unitedskidtracks.com
Phone: 800-966-6640
